Operations Reporting
Reporting period: through Apr 2026

Team — summary

  • 1,242 hours logged Feb–Apr (~414 h/month). Team billable share is 62%.
  • Ash 32% vs 30% target — on track for an ops/product role. Toby 75% vs 80% target — slightly below. Sean ~100% — almost entirely AxxS Development.
  • Sean's headroom is essentially gone — any additional project work on AxxS Development would need to come from elsewhere or push timelines.
FY26 data reliable from Feb 2026 onwards. Targets: Ash 30%, Toby 80%, Sean 80%.

Hours per person — Apr 2026

Billable (client) vs internal (Smarte)

Billable mix — Apr 2026

Team split

Vs previous month (Mar → Apr 2026)

Per-person deltas
EmployeeTotal HrsBillable HrsBillable %Revenue

Total hours per person — Feb–Apr

Billable vs internal

Billable mix — team

FY26 to date

Monthly hours per person

Real per-month totals

Utilisation vs target

Ash 30% · Toby 80% · Sean 80%

Project breakdown

Aggregated Feb–Apr 2026

FY26-to-date totals

EmployeeTotal HrsBillableInternalBillable %RevenueAvg Rate $/hr

Headcount, leave & certifications — coming when needed

Active roles, hires in progress (e.g. L2 Support), leave balances over 4 weeks (burnout / liability flag), training and certifications expiring in the next 90 days.

Lower priority while the team is 3 people — worth standing up when headcount hits 5+.

Financials — summary

  • Cumulative net result Jul 2025 – Apr 2026: −$166K. 3 of 10 months profitable (Aug 25 +$21K, Oct 25 +$1.8K, Feb 26 +$46K). Apr at near break-even (−$2.6K) — clawed back from Mar's −$90K disaster.
  • The MSP/recurring foundation is healthy. MRR grew +30% Jul→Apr (now $22.7K/month, ~28% of revenue), and the contract book runs 62% gross margin. The losses come from months when lumpy project revenue (AxxS Dev, Hardware) doesn't show up to cover the ~$60K/month fixed cost base.
  • AR concentration is the biggest current risk. $114.9K outstanding, of which $97K (85%) is owed by AxxS Tech Pty Ltd alone — and $59K is more than 90 days overdue. ~50-day DSO vs 30-day target.
Source: Xero P&L (10 months) + Aged Receivables (as at 30 Apr 2026). Project revenue = AxxS Dev + Hardware + Install + StorAxxS + Other. MRR = IT Services + Recurring (old).

Revenue mix — Apr 2026

Where the $69K came from

Top operating expenses — Apr 2026

Largest cost categories

P&L — Apr 2026 vs Mar 2026

Headline line items, month over month
Line itemApr 2026Mar 2026Δ

Monthly revenue & net profit

10-month trend

Cumulative net profit

Running total — where Smarte sits each month

Revenue mix by month

Trading income by source

P&L summary — FY26 to date

Line itemFY26 total (10 mo)Avg / month

MRR vs Project revenue — monthly

Recurring (IT Services + Recurring old) vs Project (AxxS Dev, Hardware, Install, StorAxxS, other)

MRR growth trajectory

Recurring revenue trend with 3-month moving avg

AR by aging bucket

As at 30 April 2026 · oldest →

Top debtors

Top 10 outstanding balances

Aged receivables — full list

As at 30 April 2026. "Current" = within terms; older = days past due.
ContactCurrent1-30 d31-60 d61-90 d90+ dTotal

Apr 2026 contracts by revenue

Revenue and margin %

Margin distribution — Apr 2026

How many contracts in each margin band

Apr 2026 — contract detail

Click a column header to sort
ClientContractRevenueHoursProfitMarginEHRStatus

Monthly MSP revenue & profit

Feb / Mar / Apr 2026

Top contracts by revenue

Feb–Apr aggregate · profit overlay

Client summary — Feb–Apr 2026

Aggregated across all contracts per client
ClientRevenueHoursProfitMarginEHRHealth

Monthly ticket volume

Total tickets (incl. auto-alerts) vs real client tickets · backlog overlay

Ticket categories — by month

Real client tickets only · from Gorelo tags

Service intensity — tickets vs contract revenue

Clients sorted by tickets-per-$ — high values = potentially under-priced / margin leak
ClientTickets (Feb–Apr)Contract revenue$ per ticketHealth

HubSpot pipeline — as at 18 May 2026

Pipeline funnel

All stages by deal count · MSP prospects dominate

Closed deals by work type

Lifetime · won (green) vs lost (red)

Active pipeline — 15 open deals

Prospect / Qualified / Proposal stages · estimated value uses ~$1,500/mo avg MSP as a proxy until deal $ are tracked in HubSpot
StageWork typeDealCompany

Data limitations — what to add to next HubSpot export

The current export lacks fields needed for a proper weighted forecast and pipeline-coverage view.
  • Deal Amount — currently estimated using $1,500/mo MSP proxy. Real values would replace this with a true weighted forecast.
  • Close Date — needed to project pipeline into "next 30/60/90 days" buckets.
  • Deal Owner — to attribute pipeline to Mike vs Carlos vs anyone else.
  • Create Date — to measure how long deals are sitting at each stage (the 47 "Inactive" deals are the symptom; stage-age would tell us the cause).

Sales gap — break-even view

Monthly revenue vs break-even

Bars green when above the $96.7K/month line · red dashed line = break-even threshold

Monthly surplus / gap

Negative = surplus over break-even · positive = shortfall